一般查詢 General Enquiry
如對計劃內容有任何疑問，應如何查詢？How should I make enquiries regarding the program details?
請將您的查詢電郵至 cs.empower@socialcareer.org，並確保電郵標題註明【「族步同行 - 文化共融培訓」計畫】。
電郵內容須包括您的註冊電郵地址以及查詢的詳細描述。我們將於五個工作天內提供初步回覆。
電郵內容須包括您的註冊電郵地址以及查詢的詳細描述。我們將於五個工作天內提供初步回覆。
Please direct your enquiry via email to cs.empower@socialcareer.org, ensuring the subject line states "EMpower Your Future: Cultural Skills for a Diverse Workforce" program. Include your registered email address and a comprehensive description of your enquiry within the email body. An initial response will be provided within five working days.
計劃內容 Program details
完成課程後，我可以獲得證書嗎？
Will I receive a certificate upon completing the online course?
根據課程提供的影片內容及閱讀材料，參加者需完成課後測驗。測驗合格率須達到80%，方可獲頒證書。證書領取時，請填寫您的姓名並下載證書。請注意，證書僅可下載一次，務必確保填寫的姓名準確無誤。如遇任何問題，請將查詢電郵至 cs.empower@socialcareer.org，並在電郵標題註明【「族步同行 - 文化共融培訓」計畫網上課程證書】。電郵內容須包括您的註冊電郵地址及擬顯示於證書上的姓名，以供核對。請注意，我們僅提供電子證書。
Based on the video content and reading materials provided, participants are required to complete a post-course assessment. A passing score of 90% is necessary to qualify for the certificate. To obtain the certificate, please enter your name and download the certificate. Kindly note that the certificate can only be downloaded once, so ensure the entered name is accurate. Please reach us at cs.empower@socialcareer.org if you have further enquiries, ensuring the subject line states ["EMpower Your Future: Cultural Skills for a Diverse Workforce" program - Online Course Certificate]. Include your registered email address and the name to be displayed on the certificate within the email body for verification purposes. Please note that only electronic certificates will be provided.
Based on the video content and reading materials provided, participants are required to complete a post-course assessment. A passing score of 90% is necessary to qualify for the certificate. To obtain the certificate, please enter your name and download the certificate. Kindly note that the certificate can only be downloaded once, so ensure the entered name is accurate. Please reach us at cs.empower@socialcareer.org if you have further enquiries, ensuring the subject line states ["EMpower Your Future: Cultural Skills for a Diverse Workforce" program - Online Course Certificate]. Include your registered email address and the name to be displayed on the certificate within the email body for verification purposes. Please note that only electronic certificates will be provided.
完成研討會後，我可以獲得證書嗎？
Will I receive a certificate upon attending a seminar?
參加研討會的參加者將不獲頒發證書。
Participants attending seminars will not be awarded a certificate.
Participants attending seminars will not be awarded a certificate.
完成義工實習後，我可以獲得證書嗎？
Will I receive a certificate upon participating in a Volunteer Opportunity?
參加者完成指定的義工實習時數（滿3小時）後，即可獲頒證書。請於完成義工實習後，下載您的「社職履歷」並提交至 cs.empower@socialcareer.org。我們僅接受經「社職」系統確認的時數。如相關時數未反映於「社職履歷」，請聯絡義工機會的舉辦機構，於「社職」系統內確認時數。請注意，我們僅提供電子證書。
Participants who complete the designated volunteer service hours (a minimum of 3 hours) will be eligible to receive a certificate. Upon completing the volunteer service, please download and submit your "Social CV" to cs.empower@socialcareer.org. Only hours verified through the "Social Career" will be accepted. If the relevant hours are not reflected in your "Social CV", please contact the organiser of the volunteer opportunity to confirm the hours within the "Social Career" portal. Please note that only electronic certificates will be provided.
Participants who complete the designated volunteer service hours (a minimum of 3 hours) will be eligible to receive a certificate. Upon completing the volunteer service, please download and submit your "Social CV" to cs.empower@socialcareer.org. Only hours verified through the "Social Career" will be accepted. If the relevant hours are not reflected in your "Social CV", please contact the organiser of the volunteer opportunity to confirm the hours within the "Social Career" portal. Please note that only electronic certificates will be provided.
網上課程是否設有期限？
Is there a deadline for completing the online course?
參加者須於2025年10月31日或之前完成網上課程。逾期後，參加者將無法瀏覽課程資料或下載證書。
Participants must complete the online course by 31 October 2025 at the latest. After this deadline, access to course materials and certificate downloads will no longer be available.
如何參加網上課程
How can I participate in the online course?
參加者於https://empower.socialcareer.org/註冊帳戶後，即可點擊頁首的「Program 課程」> 「網上課程」，然後點擊按鈕開展網上課程。
Participants can register an account at https://empower.socialcareer.org/, and click on "Program 課程" > "Online Course" in the header, then click the button to start the online course.
Participants can register an account at https://empower.socialcareer.org/, and click on "Program 課程" > "Online Course" in the header, then click the button to start the online course.
如何參與研討會？
How can I participate in the Seminars?
參加者須先完成網上課程並獲頒證書，方符合資格參與研討會。
研討會設有實體及網上形式，參加者亦可於研討會結束後登入系統觀看過往研討會的錄影。請瀏覽連結以獲取研討會的最新消息。我們亦會定期通過電郵通知參加者有關研討會的詳情。如有查詢，請電郵至 cs.empower@socialcareer.org 與我們聯絡。
Participants must first complete the online course and obtain the certificate to be eligible to participate in the seminars. Seminars are conducted in both in-person and online formats, and participants may also access recordings of past seminars by logging into the system after the events. Please visit here for the latest seminar updates. We will also notify participants of seminar details via email. Please reach us at cs.empower@socialcareer.org if you have further enquiries.
研討會設有實體及網上形式，參加者亦可於研討會結束後登入系統觀看過往研討會的錄影。請瀏覽連結以獲取研討會的最新消息。我們亦會定期通過電郵通知參加者有關研討會的詳情。如有查詢，請電郵至 cs.empower@socialcareer.org 與我們聯絡。
Participants must first complete the online course and obtain the certificate to be eligible to participate in the seminars. Seminars are conducted in both in-person and online formats, and participants may also access recordings of past seminars by logging into the system after the events. Please visit here for the latest seminar updates. We will also notify participants of seminar details via email. Please reach us at cs.empower@socialcareer.org if you have further enquiries.
如何參與義工實習？
How can I participate in Volunteer Opportunities?
參加者須先完成網上課程並獲頒證書，並參與至少一場研討會，方符合資格參與義工實習。
請瀏覽連結以獲取義工實習的最新消息。我們亦會定期通過電郵通知參加者有關義工實習的詳情。如有查詢，請電郵至 cs.empower@socialcareer.org 與我們聯絡。
請瀏覽連結以獲取義工實習的最新消息。我們亦會定期通過電郵通知參加者有關義工實習的詳情。如有查詢，請電郵至 cs.empower@socialcareer.org 與我們聯絡。
Participants must first complete the online course, obtain the certificate, and attend at least one seminar to be eligible to participate in volunteer service opportunities. Please visit here for the latest updates on volunteer opportunities. We will also periodically notify participants of volunteer service details via email. Please reach us at cs.empower@socialcareer.org if you have further enquiries.
帳戶及系統 Account and System
若遇到技術問題（例如無法建立帳戶、無法登入、無法重設密碼、無法瀏覽影片、無法下載證書等），應如何處理？
What should I do if I encounter technical issues (e.g., unable to create an account, log in, reset my password, view videos, or download a certificate)?
若您遇到技術問題，請先嘗試以下步驟：
1. 使用不同設備或瀏覽器訪問網頁；
2. 清除瀏覽器的Cookies。
如問題仍未解決，請電郵至 cs.empower@socialcareer.org，並提供以下資料：
1. 使用不同設備或瀏覽器訪問網頁；
2. 清除瀏覽器的Cookies。
如問題仍未解決，請電郵至 cs.empower@socialcareer.org，並提供以下資料：
1. 問題相關的截圖、螢幕錄影或頁面連結；
2. 您所使用的瀏覽器及其版本（例如 Chrome、Safari、Firefox 等）；
3. 您的登入電郵地址；
4. 詳細描述您遇到的情況（請盡量提供具體步驟及詳情）。
我們的技術團隊將於收到您的資料後進行調查並處理。我們感謝您的理解與耐心等候。
If you experience technical difficulties, please first attempt the following:
1. access the website using a different device or browser
2. clear your browser’s Cookies.
If the issue persist, please direct your enquiry via email to cs.empower@socialcareer.org, including the following information:
1. access the website using a different device or browser
2. clear your browser’s Cookies.
If the issue persist, please direct your enquiry via email to cs.empower@socialcareer.org, including the following information:
1. Screenshots, screen recordings, or a link to the page where the issue occurred;
2. The browser you are using and its version (e.g., Chrome, Safari, Firefox, etc.);
3. Your login email address;
4. A detailed description of the issue, including specific steps taken (please provide as much detail as possible).
2. The browser you are using and its version (e.g., Chrome, Safari, Firefox, etc.);
3. Your login email address;
4. A detailed description of the issue, including specific steps taken (please provide as much detail as possible).
Our technical team will investigate upon receiving your information. We appreciate your understanding and patience while we address your concern.
如何刪除我的帳戶？
How can I delete my account?
若需刪除帳戶，請電郵至 cs.empower@socialcareer.org。請注意，一旦帳戶刪除確認，你的個人資料及課程紀錄將被永久刪除且無法恢復。
To request account deletion, please send an email to cs.empower@socialcareer.org. Kindly note that once your account deletion is confirmed, all personal data and course records will be permanently removed and cannot be recovered.
To request account deletion, please send an email to cs.empower@socialcareer.org. Kindly note that once your account deletion is confirmed, all personal data and course records will be permanently removed and cannot be recovered.
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